- How do I create an account?
- How do I change my email address or password?
- What if I forget my password?
- States/Territories temporarily excluded from ordering.
- What payment methods are available?
- What do I need to do BEFORE ordering Direct Mail Surveys, Letters or Tri-folds?
- How do I place an order?
- How do I know my order has been placed?
- How do I view my order history?
- Can I change or cancel my order before it ships?
- How long will it be before my order ships?
- How will my order be shipped?
- Shipping Destinations.
- No International Shipping.
How do I create an account?
You automatically create an account when you complete your first order.
How do I change my email address or password?
Login to your account then click the "My Account" link on the left side of the page or on the your name link at the bottom of the page. Enter a new email address and/or password.
What if I forget my password?
If you forget your password, click on the "My Account" link then click on the "Forgot password?" link. Enter your email address and click the "Submit" button to receive an email with a link to set a new password.
States/Territories temporarily excluded from ordering?
Orders can be shipped to the contiguous United States: The 48 adjoining states and the District of Columbia. The following are temporarily excluded: Alaska, Canada, Hawaii, Guam, Puerto Rico, US Virgin Islands and all other U.S. Territories and outlying areas.
What payment methods are available?
We accept: American Express - Discover - Master Card - Visa - Amazon Pay - PayPal. NOTE: Prepayment is required before orders are processed and shipped.
What do I need to do BEFORE ordering Direct Mail Surveys, Letters or Tri-folds?
Call Melissa at (800) 326-4028 x102 or by email at melissa@thepreneedstore.com to discuss the household counts for the zip codes in your desired mail area. If your are interested in editing the mailer we will also need to discuss your editing desires and process before ordering. After obtaining the information you can then omplete your order or Melissa can complete the online order with your payment information. ALL orders must be paid in full before any proofs are emailed.
How do I place an order?
Placing an order with The PreNeed Store is easy. You can place your order online or you can place an order by phone.
To place an order by phone, call Melissa at (800) 326-4028 x102.
To place an order online, there's no need to create an account first. You automatically create an account when you place your first order. Find the product you'd like to order and go to that product page. You will find a box labeled "Quantity" on the product page. Enter the quantity you wish to order and check any options that are available that you may desire then click the "Add to cart" button.
Orders without imprinting
From this point you can choose to continue shopping by clicking the "Continue shopping" button or checkout by clicking the "Proceed to checkout" button. If you choose to checkout be sure to enter the name and address that is associated with the credit card you will use to pay for your order when you complete the "Checkout" page.Static pages
Orders with imprinting
If your order includes imprinting, after clicking the "Add to cart" button you will go to the "Customer Upload Files" page. On this page you can upload your image(s) and description to our website. Click the "Browse" button to select the image(s) on your computer and enter any additional information about the image(s) in the text box. Click the "Upload" button to send the image(s) to our website. You can then Continue to cart.
Your logo image file should be a jpg or pdf file. The file should be at least 300 DPI at the reproduction size. Images copied from a website are low resolution and can't be used.
How do I know my order has been placed?
When you place an order, you'll receive an order confirmation by email. If this is your first order an email stating you successfully registered your account will also be sent. If you do not receive an email please contact us via email or by phone at 800-326-4028 x102.
How do I view my order(s)?
You need to login to your account to view your Order Historty tab.
Can I change or cancel my order before it ships?
Most orders you place enter the imprinting and/or shipping process very quickly so we can get your items to you as soon as possible. Orders already in the imprinting and/or shipping process cannot be modified or cancelled.
How long will it be before my order ships?
Most orders ship in 7 to 10 business days. However, we can't start production if any proofs requiring approval are outstanding or until the Bank clears a check if your order is paid by check. The sooner proofs are approved, the sooner the order ships. The 7 to 10 business days starts after any outstanding proofs are approved or a check is cleared. Production times do not include weekends or holidays. We will do our best to let you know at time of ordering if your order will be delayed.
How will my order be shipped?
Orders are shipped by UPS or USPS. Requested samples are mailed by USPS. The PreNeed Store will not be held accountable for delays in delivery occasioned by acts of God or other circumstances over which we have no direct control.
Shipping Destinations.
Orders can be shipped to the contiguous United States: The 48 adjoining states and the District of Columbia. The following are temporarily excluded: Alaska, Canada, Hawaii, Guam, Puerto Rico, US Virgin Islands and all other U.S. Territories and outlying areas.
No International Shipping.
The PreNeed Store does not ship internationally.
Are returns, refunds or exchanges allowed?
All sales are final - there are no returns, refunds or exchanges.
How do I know my account information is safe?
The PreNeed Store uses the most advanced security technology available to protect your personal information and financial transactions: Secure Socket Layer (SSL) technology. An SSL certificate is a digital certificate that authenticates the identity of a Web site and encrypts information that is sent to the server using Secure Sockets Layer (SSL) technology. SSL certificates - built around stringent, industry-leading authentication measures - allow Web site owners to secure all online transactions with up to 256-bit encryption. An SSL certificate on a Web site ensures that sensitive data is safe from prying eyes.
This Web site is secured with a GoDaddy.com Web Server Certificate. You can view The PreNeed Store authentication certificate by clicking the green and gray SSL Site Seal icon at the bottom of the Home Page.
How do I know my financial transactions are secure?
An "https://" prefix in the URL and a padlock icon in the browser's status bar indicate that a page within a website is secure. In addition to the lock icon and "https://" prefix, a distinctive green browser bar further assures visitors they're on a secure site. An SSL - encrypted session usually starts once a visitor signs in to a secure area of a website, such as the checkout area of an online store.
Another layer of protection is your password. No one may access your account without knowing your password. It is important for security reasons to change your password frequently. The PreNeed Store does not store your password so please make note of it.
How do I contact The PreNeed Store?
You can contact us via email or by phone at 800.326.4028 x102.
