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FREQUENTLY ASKED QUESTIONS
- How do I create an account?
- How do I change my email address or password?
- What if I forget my password?
- States/Territories temporarily excluded from ordering.
- What payment methods are available?
- What do I need to do BEFORE ordering Surveys, Letters or Tri-folds?
- How do I place an order?
- How do I know my order has been placed?
- How do I upload my logo and information to be imprinted on my order?
- How do I review/manage my order(s)?
- Can I change or cancel my order before it ships?
- How long will it be before my order ships?
- How will my order be shipped?
- Shipping Destinations.
- No International Shipping.
- Are returns, refunds or exchanges allowed?
CUSTOMER SERVICE
ACCOUNT
How do I create an account?
There are two ways to create an account. One way is to click the "My Account" link at the top of the page. Click on the "Create new account" tab and enter the account information requested. Click the "Create new account" button. You will receive an email thanking you for registering that includes your username and password. Save this email to reference in the event that you forget your username or password. The other way is to place your first order. You automatically create an account when you complete the information to place your first order.
How do I change my email address or password?
Login to your account and click the "Edit" tab. Enter a new email address and/or password.
What if I forget my password?
If you forget your password, click on the "my Account" link. Then click on the "Request new password" tab. Enter your username or email address and click the "E-mail new password" button to receive an email with a new password and instructions.
How do I know my account information is safe?
The PreNeed StoreTM uses the most advanced security technology available to protect your personal information and financial transactions: Secure Socket Layer (SSL) technology. An SSL certificate is a digital certificate that authenticates the identity of a Web site and encrypts information that is sent to the server using Secure Sockets Layer (SSL) technology. SSL certificates—built around stringent, industry-leading authentication measures—allow Web site owners to secure all online transactions with up to 256-bit encryption. An SSL certificate on a Web site ensures that sensitive data is safe from prying eyes.
This Web site is secured with a GoDaddy.com Web Server Certificate. You can view The PreNeed StoreTM authentication certificate by clicking the green and gray SSL Site Seal icon on the Home page or on the Shopping Cart page.
How do I know my financial transactions are secure?
An "https://" prefix in the URL and a padlock icon in the browser's status bar indicate that a page within a website is secure. In addition to the lock icon and "https://" prefix, a distinctive green browser bar further assures visitors they're on a secure site. An SSL-encrypted session usually starts once a visitor signs in to a secure area of a website, such as the checkout area of an online store.
Another layer of protection is your password. No one may access your account without knowing your password. It is important for security reasons to change your password frequently. The PreNeed StoreTM does not share your personal information.
States/Territories temporarily excluded from ordering?
Orders can be placed in the Contiguous United States: The 48 adjoining states and the District of Columbia. The following are temporarily excluded: Alaska, Canada, Hawaii, Guam, Puerto Rico, US Virgin Islands and all other U.S. Territories and Outlying Areas.
What payment methods are available?
We accept checks, money orders and the following credit cards: American Express - Discover - Master Card - Visa. Checks will be held for up to 10 business days to be cleared by the Bank before an order is shipped.
What do I need to do BEFORE ordering Surveys, Letters or Tri-folds?
Call/email us to determine the household counts for the zip codes to mail. If interested in editing the mailer we need to discuss your editing desires and process before ordering. After you obtain the information you need then you can complete your order.
How do I place an order?
Placing an order with The PreNeed StoreTM is easy. You can place your order online or you can place an order by phone.
To place an order by phone, call 706-781-0901 or 800-263-5886.
To place an order online, there's no need to create an account first. You automatically create an account when you place your first order. Find the product you'd like to order and go to that product page. You will find a box labeled "Quantity" on the bottom of the product page. Enter the quantity you wish to order and check any options that are available that you may desire then click the "Add to cart" button. You will then be transferred to your Shopping Cart which lists all the products you want to order. Repeat this process for each item you want to order.
From this point you can choose to continue shopping by clicking the "Continue Shopping" button located at the bottom of the screen or checkout by clicking the "Checkout" button.
By clicking on the "Checkout" button, you will be taken to the "Checkout" page. On this page you will enter the account/delivery/billing and payment information. By clicking the "Review order" button at the bottom of the page you will be able to review all the items that you are ordering along with their prices and the order total.
If you wish to make changes to your order, click the "Back" button at the bottom of the page. If you are ready to complete your order click the "Submit order" button at the bottom of the page.
If your order includes imprinting, after submitting the order you need to upload your logo and/or name, address, and any other information you want imprinted on your order. See the upload instructions below.
How do I know my order has been placed?
When you place an order, you'll receive a confirmation email. If you do not receive a confirmation email, or your order does not appear on the order status page, please contact us via email at info@thepreneedstore.com or by phone at 706-781-0901 or 800-263-5886.
How do I upload my logo and information to be imprinted on my order?
Click on the Upload Funeral Home Logo/Address link on the left side of the page. Complete the requested information and follow the instructions. If you are not comfortable using this function call us for assistance. Your logo file should be a jpg or pdf file under 4 MB. The jpg file should be at least 300 DPI at the reproduction size. Images copied from a website are low resolution and can't be used. If your file takes too long to upload, please contact us.
If the business name/address and any other information to be imprinted on your order is not included in your logo file or you are not using a logo, please enter it in the Funeral Home Name & Address section. The imprinted information will be printed on your order in black ink unless you purchased the color imprinting option.
How do I review/manage my order(s)?
If you are not already on your "Account" page, click on the "My Account" link on the left sidebar of the website under your account name.
Click either the Order button or the link under the Order title to access your order(s).
Click on the Order # link you wish to review. You can now review the order and/or print an invoice.
Can I change or cancel my order before it ships?
Most orders you place enter the imprinting and/or shipping process very quickly so we can get your items to you as soon as possible. Orders already in the imprinting and/or shipping process cannot be modified or cancelled.
How long will it be before my order ships?
Most orders ship in 5 to 7 business days. However, we can't start production if any proofs requiring approval are outstanding or until the Bank clears a check if your order is paid by check. The sooner proofs are approved, the sooner the order ships. The 5 to 7 business days starts after any outstanding proofs are approved or a check is cleared. Production times do not include weekends or holidays. We will do our best to let you know at time of ordering if your order will be delayed.
How will my order be shipped?
Orders are shipped by UPS Ground. We cannot ship to Post Office Box addresses. Samples are mailed by USPS. The PreNeed StoreTM will not be held accountable for delays in delivery occasioned by acts of God or other circumstances over which we have no direct control.
Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a full refund.
We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our website.
Shipping Destinations.
Orders can be shipped to the Contiguous United States: The 48 adjoining states and the District of Columbia. The following are temporarily excluded: Alaska, Canada, Hawaii, Guam, Puerto Rico, US Virgin Islands and all other U.S. Territories and Outlying Areas.
No International Shipping.
The PreNeed StoreTM does not ship internationally.
Are returns, refunds or exchanges allowed?
All sales are final once they have entered the imprinting and or shipping process. There are no returns, refunds or exchanges.
How do I contact The PreNeed StoreTM?
You can contact us via email at info@thepreneedstore.com or by phone at 706-781-0901 or 800-263-5886.